Frequently Asked Questions
Are you a trading company or manufacturer?
We are a factory located in Jiangyin, Jiangsu Province.
Does your company provide customized manufacturing?
We provide OEM/ODM services to our customers. Our experienced R&D team provides high-efficiency solutions tailored to client needs.
How long is your delivery time?
Generally, it takes approximately 1 month for items that are currently in stock.
Do you provide samples?
Yes, samples are available; however, customers are required to pay for the sample cost and the freight charges.
What are your terms of payment?
For orders less than $3000, 100% payment is required before shipment. For orders over $3000, a 30% deposit is required, with the remaining 70% due before shipment or as negotiated.
What communication protocols are supported?
Our systems support Modbus-RTU, Modbus-TCP, and CAN2.0B protocols via RS485, CAN, or LAN interfaces.
Symbion Energy
