❓Frequently Asked Questions
Q: Are you a trading company or a manufacturer?
A: We are a professional factory dedicated to energy storage solutions.
Q: Do you provide customized manufacturing services?
A: Yes, we provide OEM/ODM services. Our experienced R&D team offers efficient, customized solutions tailored to specific customer needs.
Q: What is the typical delivery time?
A: For items in stock, the delivery time is approximately 1 month.
Q: Do you provide samples?
A: Yes, samples are available. Customers are required to pay for the sample cost and the corresponding freight.
Q: What are your payment terms?
A: For orders under $3000, 100% payment is required before shipment. For orders over $3000, a 30% deposit is required, with the remaining 70% due before shipment.
Q: What is the protection level and lifespan of the system?
A: The system features an outdoor IP54 protection rating and utilizes LiFePO4 technology with a cycle life of over 4,000 times at 25°C.
Symbion Energy
